TM
Thapelo M
1 reviews | Active since Sept 2017
07 Nov 2018, 15:53
FNB Connect Debit order
A debit order for R95 took place on the 25th of October 2018 and to date no allocation of data took place on the relevant cellphone number. I sent an email to FNB connect after contacting the Call Centre, I dealt with a team member that had no idea of what they were doing.
On the email I sent I included proof that the debit order took place. and how does it make sense that its FNB on FNB yet the transaction cannot be picked up while I can see on the statement? Please fix this or I will port this number to Telkom like I did the other one. Your choice! Request number - CAS-97007-V3Z9N7 CRM: ********** ********** 2
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FNB (First National Bank)'s replyOfficial
07 Nov 2018, 16:26Good day Thapelo Makgae,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply07 Nov 2018, 16:26
Official
Good day Thapelo Makgae,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Connect and Smart Devices for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)