FNB Connect Deals(Gone wrong) Missadvised
<p>I signed up for a fnb handset in july because FNB was offering me a great deal. The deal was i open a savings pocket leave R1000 in the savings pocket for 24 months and i do not pay for the phone. A month later i get debited R99.</p> <p> </p> <p>I enquired about this and the following email was sent to me.</p> <p> </p> <p>Good day Miss Wood</p> <p> </p> <p>I hope that you are well.</p> <p>Thank you for your email received through our query mail box.</p> <p> </p> <p>Please be advised that the offer is that in order to qualify for the FNB Gold phone you were required to have R1000.00 available in your savings pocket in order for us to place a hold on those funds and thereafter be debited for the device for R99.00 for the 24 month contract period.</p> <p> </p> <p>The device is not free and you will be charged R99.00 for 24 months.</p> <p> </p> <p>I am utterly disgusted just when i thought i love my bank this happens. Who in their right mind will take a contract for a ****ty phone, to top it off i already have problems with the handset. I have two other phones that has no contracts, it was a free phone so why not.</p> <p> </p> <p>I a ****ed to hell and back, i made a bunch of family and friends sign up for this deal, now I am forced to tell everyone what has happend to me because this will be happening to everyone else.</p> <p> </p>
Good Day Miss Wood,
Thank you for taking my call earlier.
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ********** .
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day Miss Wood,
Thank you for taking my call earlier.
Kindly be advised that I have logged a formal complaint for you please accept our apologies for the disappointing experience and the unnecessary concern caused. We’re already liaising with the relevant department to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.
The reference for your complaint ********** .
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
