CP
Charlene P

1 reviews | Active since Oct 2018

23 Oct 2018, 18:48

FNB Connect Data Roll over ICASA Ruling

FNB Connect has been a utter disappointment. I have been trying to get an answer for the past 4 weeks from them as to why they are not adhering to the ICASA Ruling regarding Data roll over on celk phone contracts. Till today the only reply i getbis that their Legal Department says to tell the client that they are waiting on the ruling to be announced in November. This is strange as the ruling has been Promulgated and piblished in the Government Gazette Vol 6 dated 7 May 2018 no. 41613. Had a last call from FNB Connect just now with tje same reply from their legal department. Will have to see if I get a honest answer from FNB.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Oct 2018, 08:45
Official

Good Day Charlene

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***