FNB connect data mysterious disappearing act.
<p>For the past few weeks FNB Connect Data has been depleted way faster than usual. I called the customer care, told it could be something about my SIM card. It was resetted, downloaded the new phone settings and the problem persisted. My argument is, I lost a lot of Data with no compensation and all I was told is, "technical problem".</p> <p> </p> <p>My question now is, FNB Connect is this how you treat your customers? Everything is filtered down to "technical problem".</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
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Complaints Resolution
Daffnie Govender
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Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: *** (option 1)
Thanks.
Thanks.
