1 reviews | Active since Jun 2017

01 Jun 2017, 10:38

FNB connect data mysterious disappearing act.

<p>For the past few weeks FNB Connect Data has been depleted way faster than usual. I called the customer care, told it could be something about my SIM card. It was resetted, downloaded the new phone settings and the problem persisted. My argument is, I lost a lot of Data with no compensation and all I was told is, "technical problem".</p> <p> </p> <p>My question now is, FNB Connect is this how you treat your customers? Everything is filtered down to "technical problem".</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply01 Jun 2017, 11:48
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)

's update01 Jun 2017, 13:53
Reviewer Update

Thanks.