FNB Connect Data and terrible service

My FNB connect flexi Data balance as at 24 Oct was in excess of 4 gigs as per *147# Received sms that i am out of data on 26th October. checked my balance and i have 4 Gigs of data(as per *147#)(got a screenshot) Checked my transaction history: 25th October at 23:59 i was charged for out of data 24th October at 23:49 i was charged for out of data

i called customer care on 147 and got through to an agent after about 5 to 10 min after explaining my issue i was put on hold for about another 3 min the agents give me a ******** story that includes calls etc. (Refer to Call record)

agent said call needs to be sent to admin department and i will get feedback in 24 t0 48 hours. i requested for that to be logged, together with the agents name and reference for the call and to be put through to the a department to cancel my sim with this terrible network.

i was put on hold for about 4 min and the call was cut.

I am furious with the service i have received from fnb connect. expected much more from a bank that gives excellent service overall.

i have screenshots to back this up.