FNB Connect Customer Care Feedback

<p>I am experiencing issues with my FNB Connect Voicemail. When I dail the 144 number the call simply drops. It does not connect to the Voicemail options. I have been reporting this to FNB Connect Customer Care since 31 August but still the issue has not been resolved. I have been phoning weekly and now almost daily. Everytime I phone, the agents tells me that the issue will be escalated. Up to <strong>today</strong> I have <strong>NEVER</strong> received <strong>ANY</strong> feedback from FNB Connect. The agents simply does not get back to me. Surely if a customer complains that something doesn't work and you have tried to fix it and it STILL doesn't work, you would phone the customer to do some sort of trouble shooting procedure?! The fact that they don't even bother to get back to me is simply unacceptable. This has been more than a month with repeated phone calls to complain. I have even reported this to my personal banker and in that case the "report" has simply been closed without feedback from ANY one or resolvement of the issue. I have never been disappointed in FNB's customer service up to now. This is simply unacceptable!</p>