FM
Felicity M

1 reviews | Active since Aug 2018

24 Aug 2018, 12:14

FNB Connect ******

Hi ,

I got a sim card last year from FNB of which was my 2nd one. Only used it a month or two and got lost. Called last year to cancel it and was never cancelled. On Wednesday I called again to cancel this 2nd simcard since I haven't been using it and they can see but they still deducting.

I got a call this morning that they will be cancelling it but will only stop in October ... How does that happen since they have already been deducting money twice in a month for something that's not in use. The lady was very rude when saying they still going to deduct this month and next month and there is nothing I can do.

Please help me even if it's only R51 ...it's mine and I can still use it for other things .. Bad service

Regards, Felis

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply24 Aug 2018, 12:39
Official

Good Day Felicity Mogakwe ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to FNB Connect to investigate and provide resolution.

Feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***