1 reviews | Active since Aug 2018
FNB Connect ******
Hi ,
I got a sim card last year from FNB of which was my 2nd one. Only used it a month or two and got lost. Called last year to cancel it and was never cancelled. On Wednesday I called again to cancel this 2nd simcard since I haven't been using it and they can see but they still deducting.
I got a call this morning that they will be cancelling it but will only stop in October ... How does that happen since they have already been deducting money twice in a month for something that's not in use. The lady was very rude when saying they still going to deduct this month and next month and there is nothing I can do.
Please help me even if it's only R51 ...it's mine and I can still use it for other things .. Bad service
Regards, Felis
Good Day Felicity Mogakwe ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Felicity Mogakwe ,
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to FNB Connect to investigate and provide resolution.
Feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
