FNB Connect Credit Check

I'm so tired of writing complaints against FNB, but what other bank does one use. I app**** for a TV on there website on Thursday, going thru the process the screen went blank with no further step. I contacted them on Friday to find out if the application went through (that it didn't) and was told that someone from there sales department will contact me.

Today on Monday I app**** again but this time through the FNB app, after giving permission to check credit record the next step told me with no information that the application was unsuccessful. Straight away I checked my credit record online (at two different site) and my credit record was good where one stated I was '"low risk".

I contacted once again there connect department to get a explanation regarding the unsuccessful application, but no one cold help or explain just said they will get someone to call me. I demanded assistance and the kept on transferring me to the prompts.

After the fourth time with no assistance I axsepted that someone can call me back. The only information I received then was that sometimes the FNB app dose decline you and that you must rather call them to apply.

I would like to know for one why if my credit record is clean or good that a application is unsuccessful, second why does the FNB app not work correctly as stated and third why must one battle with the enquiry of Appling for these devised?

If its due to the credit check they must proof why due to that I pay all my accounts and receive a good salary.