1 reviews | Active since Jun 2014
FNB Connect Contract benefits misrepresented
I signed up for a FNB connect 10GB contract approx. a month ago with the view of saving costs associated with data in SA, it seemed like the best deal out there... NOT! So much fine print that they don't make you aware of... i.e. an exorbitant amount of money for voice calls and the inability to top of for voice minutes that besides the fact, that they always have network issues... unavailability or delays in receiving messages, emails or notifications because of network interruptions etc. For example, for the past 24 hours I have not been able to access any emails, msgs etc. via data due to network problems. I WANT OUT and would much rather port back to Vodacom who, even though they charge an arm and a leg, their network is always reliable! I have contacted the connect department via email etc. to terminate my contract with immediate effect, still no substantive reply, just a random email saying they've left a message.<br> <br>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 907118.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 907118.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
