FNB connect consutants are very much not line with their wor****
<p>I have never seen such bad service from a top of the range bank like First Natinal Bank. Firstly they called me to offer me an FNB connect sim card and whilst doing so they opted to port my number without my consent which annoyed me, when i called them to stop the porting of my number they told me that they cannot stop it meaning i will need to activate my sim card so that they can reverse it. However when i called them after the sim card was activated they told me that the original number i was using was also being used by someone who was also offered the FNB connect sim card.</p> <p> </p> <p>To top it all off when icall them to cancel the sim card they are telling me that the same card that they delivered to me was registered using someone else's name. I cannot load airtime or data on the sim card. I do not understand the fact that they cannot cancel the sim card and give me back my number. You call their helpline but they fail to help me and all they can tell me is that it will take time for them to reverse everything where as i have been calling them about the very same issue for over a week now like really now, i feel like cutting all ties with First National Bank if this is the kind of service they are to be offering their clients. I am very angry and disappointed right with First National Bank and this just neede to be said for future clients who want to be under the umbrella of First National Bank.</p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
