FNB Connect Consultants

My FNB Connect account was disconnected due to unregulated decisions. I called the department beginning of the month of September to change my number from one that was issued when I purchased my phone to the current one. and then the same date asked that my debit order be aligned to the ky payday instead this was not done but only the number was migrated. on the 25th of September, the debit did not go through and the lady called me on the 07th to ask about this I told her that the debit order was supposed to go off the 25. We set up a new debit date and made arrangements to pay the account on the 11 and d this was made . the same day I received a notification that the amount was received and then services restored. to my surprise, today 12 around 10 am my phone stops working not sim the device itself and I call the connect department the first person to answer was Daniel and he confirmed my identity and wanted transaction details on my account but because I don't have access to my app since my phone has turned to a dummy he said he cannot assist me and will transfer me to a senior consultant, upon transfer the lady (Londiwe) just says how can I help you without greeting or introducing herself and I forced her to give me her name so I can have it on record before we talk and then she gave me her name and hung up on me.

I am truly unhappy with the service I have received today this is my 4th device purchase from FNB and I have experienced an unpleasant treatment that still leaves me with a dummy phone that cannot connect to any network, make calls or do anything. Please assist me with this regard because what is the use of an expensive phone that does not work?