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1 reviews | Active since Jan 2025

07 Nov 2017, 08:17

FNB Connect - Constantly unable to make calls on unlimited package

If you want to get a FNB sim, think twice.

So far I don't receive calls or notifications that a call has gone straight to voicemail.

With full reception bars in Pretoria east I an unable to make any calls, not even to their customer service line. I have tried the sim in different phones but issues remain the same. (Happens often)

Calls get dropped continuously (20%-60%)

I make a call and for the first few minutes I can hear, then the signal just dies.... I phone again and for a minute or so I have a conversation but then the signal disappears again....

I cant use the unlimited package because I cant make or even receive calls.

Not worth it to get the contract. So many issues and frustrations.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Nov 2017, 09:42
Official

Good day Ms. louis000

Thank you for your complaint, kindly note that we have escalated your matter to the relevant area for review and address in terms of resolution.

The complaint reference number being the following: ***NF.

Thanks Regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution