FNB Connect confusion

Placed an order for a device on fnb a month back which was successful. I called in yesterday to get an update on when it will be delivered and was told that the item was paused as there was no stock, no updates give to say there was no stock and I was then told I should order again as there was more stock but now, I see I have 2 orders pending. please can someone assist in correcting this mix up asap as I don't want 2 orders, I want my 1 order and need to know when I will be getting it.