NK
Nosipho K
1 reviews | Active since Jul 2014
25 Nov 2018, 09:14
FNB Connect Chowing Data
I loaded 1GB of Data on Friday after 5pm, this morning I woke up and it was depleted. The same thing happened on Wednesday I had about 300MB and it was finished within minutes. I have been using 1GB an it would last for 3wks at least because of the settings on my phone. I don't go on YouTube etc. FNB needs to refund me my Data. When I phoned their call center on Saturday morning, Mxolisi told me there was no supervisor or manager, how was that possible. Someone from FNB must call me and explain what they are doing with my Data an refund me my Data. Call Ref RT ********** 473
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FNB (First National Bank)'s replyOfficial
26 Nov 2018, 08:42Good day Nosipho,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Nov 2018, 08:42
Official
Good day Nosipho,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices who will investigate and provide you with feedback.
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)