1 reviews | Active since Feb 2017
FNB Connect cell service
<p>Be vary very carefull of FNB Connect. I got a free sim card when I purchased a cell phone from FNB. It gets linked to your banking profile and I logged in and made sure the limt was set to 0 for out of bundle data usage. I got a big surprise when thousands of rands were just taken from my bank account and discovered it was FNB connect helping them selves. They claim I used 2.6 gig data over my monthly limit and were charging me R1 per meg, that is R1000 per Gig. You can buy Vodacom or MTN 2 Gig for R265. What a ******* and when i called FNB Connect to say my limit was set to 0, I was told you have to set the limit to 1, 0 does not count !! DO NOT USE THIS SERVICE !!! Stick with prepaid and cut up those FNB sim cards NOW !!!</p>
Good day Mr. cjuul
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. cjuul
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***