1 reviews | Active since Jul 2015
FNB Connect - cannot receive phone calls
I received a new contract and phone on 30/07/2018.
I have been able to make calls, but I cannot receive calls.
every agent I spoke to (6 different people) have promised to call me back with feedback and I'm yet to receive a call back from them with a reason as to why this is happening.
I have been told to try and have done the following: 1. Remove call barring: #330*1234# 2. Remove and insert SIM. 3. Turn flight mode on and off.
It is not the device, the device is brand new, and works with other SIM cards. The problem coincides with the migration to the new contract.
If this issue is not resolved, please come collect your device and sim card and cancel this contract!!!!!!!!!
Good day Rowynne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Rowynne,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Private Clients for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)