FNB Connect: Cannot Receive Calls

This is specific to FNB connect.

I migrated to a new contract on 1.4.2018.

Since then, I cannot receive calls. I can make calls, but I cannot receive calls.

I have been told to try and have done the following: 1. Remove call barring: #330*1234# 2. Remove and insert SIM. 3. Turn flight mode on and off. 4. Remove any active diverts: ##004# and ##002# 5. Another magical MMI code: *35*1234*16# <- this seems to enable call barring on incoming calls, so I followed this with point 1.

It is not the device, the device is brand new, and works with other SIM cards. The problem coincides with the migration to the new contract.

I have lost a week of phone calls and business because of this.

The problem gets escalated but nobody calls me on the alternative number to follow up.

WHAT IS WRONG WITH YOU PEOPLE PLEASE!