FNB Connect cannot get a simple delivery right

FNB Connect cannot even get a simple delivery right. And they expect you to remain with them over 2 years? Today is the 11th of December and my order that was placed on the 29th of November still hasn't arrived! All the call center agent (Melusi Khumalo) could tell me was he can send an email to their courier company (RAM Couriers) to reschedule delivery. Reschedule a delivery that is already 2 days late? Am I supposed to wait indefinitely???