FNB Connect Cancelled Our Approved Device Deal Without Reason

FNB Connect Cancelled Our Approved Device Deal Without Reason

My husband recently app**** for the Samsung 65" QLED TV on the R187 Birthday Deal through FNB Connect. His application was approved, and he was even asked to email a copy of his TV licence, which he sent immediately. FNB confirmed that they had received it and told him to look out for the delivery message. Instead, the very next day, he received a cancellation message with absolutely no explanation.

This is extremely disappointing and completely unacceptable. FNB made a clear offer, my husband accepted it honestly, and the application was fully approved. A valid agreement was formed. To cancel the deal afterwards, without any communication or valid reason, is not only unprofessional but unfair to loyal customers. He has been an FNB account holder for 25 years.

This seems to be a growing pattern with FNB Connect, and many customers are experiencing the exact same issue. We trusted FNB, and instead, we were left without the product, without answers, and with complete frustration.

We expect transparency, accountability and immediate feedback on:

Why the approved deal was cancelled after confirmation

Who authorised or triggered the cancellation

Why customers are being approved and then dropped without reason

What FNB is going to do to correct this situation

We request that FNB honours the original R187 deal and reinstates the contract, as cancelling an already-approved agreement is a breach of good faith.

We deserve answers, and this issue needs to be corrected urgently. Loyal customers should not be treated this way.