FNB Connect Cancellation Issue

<p>I've recently joined FNB Connect, which I'm being billed for monthly. However, all I've been experiencing since joining FNB Connect is frequent data and calling issues- followed by annoying sms' from FNB stating that they are aware of these ''intermittent data and calling issues'' and that they are working on resolving it.</p> <p> </p> <p>My patience has run out with waiting and I'm at that point where I wish to cancel my subscription effective immediately. Whats even more pathetic is that, after several attempts to get through to the FNB customer services call-centre, the call keeps disconnecting (a perfect example of those ''intermittent calling issues!).</p> <p> </p> <p>It doesn't make any sense to be billed monthly for a service that does not exist. Connection issues, data issues, calling issues. But conveniently, somehow FNB Connect has NO ISSUE with debiting money out of my bank account on time- every time. Ontop of that, the consultant at the FNB branch reminded me that I will be paying a penalty fee for the cancellation. I can't say I'm happy with this, but will gladly do so if it means I'm no longer on the FNB Connect network.</p> <p> </p> <p>Kindly advise how do I proceed with the cancellation of my subscription?</p> <p> </p> <p>Extremely dissatisfied customer,</p> <p> </p> <p>Warren</p>