FNB CONNECT CALL CENTRE...THE PITS

I call the FNB Connect call centre and an received by a Prince Tholo. I explain that I have been waiting for a delivery for 2 days because they sent a sms sying they would deiver between the 5-6 Decemeber between 8-5pm. They do not pitch. They decide to deliver on the 7th when I am not home and send me sms saying I may be liable for the cost missed delivery. The consultant dismisses me and says he can not assist in any way that's the deliveires department. FNB they who pride themselves on good se4rvice and goin the extra mile for clients should do a better job a training consultants on total customer experience. I ask to talk to the team leader, hoping that a team leader will investigate further, Prince says he is unavailable, I ask for any manager, he tells me he will just have to put me on hold because neither is available, I ask for the call refereance he tells me its my ID , which he didn't ask for at all during the call, I call him on this he tells me it doesn't matter because he cant assist me. I challenge FNB to go listen to that call and let me know if that is how their clients should be handled.