FNB CONNECT CALL CENTRE

FNB CONNECCT :

RATING THEY MUST PUT NOT EVEN A STAR FOR SERVICE .

THE SERVICE IS SO BAD AT FNB CONNECT .NOW THAT THEY WORKING FROM WORK .NO WORDS YOU ;LUCKY YOU GET THROUGHT TO THEM AT ALL .

I GOT A MISS CALL WITH ONLY A FEW RINGS ON THE 10/8 FROM THE CALL CENTRE AGENT (REF RG ***.

THEY TRIED TO CALL WITH A FEW RINGS AND DROP THE CALL .AND THEN A SMS BACK TIRED TO CALL BACK BUT COULDNT GET THROUGH AT ALL .I LEFT ITLIKE THAT .I CALLED FROM THE FNB BRANCH THE SAT THEY SAID IT WILL TAKE ONLY 21 DAYS FOR MEY REFUND .

TODAY I CALLED TO ASK WHAT IS HAPPENING REGARDING MY REFUND THEY SAID THEY TRIED TO CALL ME AND NOTHING WAS DONE ON THE ACCOUNT AT ALL OR CANCELLATION OF THE SIM CARD AT ALL TODAY .

FNB OVER THE YEARS I THINK THE ONLY TIME THEY WILL HELP YOU IF YOU GOT MONEY AND A CERTAIN ACCOUNT .THE CALL CENTRE MUST BE THE WORSE IF YOU DONT TAKE THERE NAME DOWN THEY KNOW NOTHING WILL BE DONE TOO THEM .

THEY TOOK OF THE MONEY FOR A SIM CARD I HAVEN GOT AND NOW YOU MUST BEG FOR THEM TO REFUND IF I DIDNT CALL IN AND FOUND OUT NOTHING WAS DONE REGARDING THIS CANCELLATION AND REFUND ON THE ACCOUNT .

YOU WILL NOT WIN WITH FNB THE ONLY TIME WILL WIN AND GET HELP IF YOU GOT A CERTAIN TYPE OF ACCOUNT WITH THEM .

FNB SHOULD SAY HOW CAN WE GIVE OUR CUSOMERS THE WORSE SERVICE .

IMAGINE GIVING A FEW RINGS AND DROP THE CALL AND JUST SEND OUT A SMS AND NOT EVEN TRYING TO CALL BACK THE CLIENT AGAIN TO HELP AND ASSIT THEM .