RK
Rasool K
1 reviews | Active since Nov 2010
23 Jan 2020, 10:18
FNB connect call center unable to assist me telephonically.
I ordered an Apple Watch from FNB connect. During the application process I did not request a SIM card. I have realized that a SIM card is needed, and your call center is unable to assist me. The excuse I get is that your systems are unable to issue me with a SIM card, so had a ticked the check box on my original application, how would your systems allocate me a SIM card then, and are not able to now? Why have a call center if you can’t help customers telephonically? Further, all your recorded messages on the telephone are loud and clear, but both your call center agents sound very soft and distant. Are you operating your call center from another country?
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Replies (1)RK
Rasool K's updateReviewer Update
29 Jan 2020, 15:47I have finally received my SIM card (so much for the VIP delivery that I was promised). Your call center is unable to assist me (after I was instructed by THEM not to insert the SIM into a device but to CALL them first). Two different call center agents, both unable to help. You should consider shutting down your call center, it’s useless to me as a customer, I’m supposed to receive assistance when I call, why do they refer me to a branch! Pathetic, I am sorry that I bought a device through FNB, but I won’t be making that mistake again!
RK
Rasool K's update29 Jan 2020, 15:47
Reviewer Update
I have finally received my SIM card (so much for the VIP delivery that I was promised). Your call center is unable to assist me (after I was instructed by THEM not to insert the SIM into a device but to CALL them first). Two different call center agents, both unable to help. You should consider shutting down your call center, it’s useless to me as a customer, I’m supposed to receive assistance when I call, why do they refer me to a branch! Pathetic, I am sorry that I bought a device through FNB, but I won’t be making that mistake again!