FNB Connect Call Center Pathetic

<p>Good Day, </p> <p> </p> <p>After 5 attempts of following up with the call center they are still unable to help me. I have layed a complaint that we unable to dial a TELKOM number which I was explained that my Connect Unlimited package I am able to dial any telkom number except Toll free and international calls.</p> <p> </p> <p>I have mentioned that this is causing an inconveniece to the company I work for (Pace Car Rental) and its Customers as non of the employees nor customers are able to dial the number from the FNB connect sim. Pace car rental is considering joining staff members on this packages and they have their business accounts with FNB as well. This pathetic service is unacceptable and is not part of FNB slogan. I am truely disappointed thus far as no one is able to give me an answer to my query, I am only told it is escalated. The call center supervior only came to work this morning at 10 am I have left a number of messages for him he hasnt gotten back to me until now. I was greeted today with a call canter agent who has a attitude towards customers she cut me off saying that I can send an email to Complaints, basically telling me she does not want to listen. This query is affect a network of FNB Clients and should be treated serious!</p> <p> </p> <p> </p>