FNB Connect

I did an application on the 5th of March 2024 for a iPhone, nobody contacted me so I decided to contact FNB myself. We went back and forth with multiple departments and nobody could give me a straight answer and then FNB cancelled my agreement and the call centre lady told me that they reserve the right to cancel an application at any time but I don’t have an application, I have an agreement. Anyway I app**** again via the FNB app for a phone on the 17th of April 2024 which the app immediately approved me again and I had to accept the agreement. Today the 19th of April I phoned FNB to confirm that all is in order since they didn’t make any contact with me. Now they told me that there is still a problem with this application aswell and they start putting me through to different departments and still no one can give me an answer. What is this FNB, you are supposed to be the country’s #1 bank and yet you do this to you’re customers? I am very, very disappointed and frustrated with FNB.