1 reviews | Active since Jul 2011
FNB Connect _ But not with Customer Service
FNB Connect
Fnb connect has the worst customer service I have ever experienced. They do not respond to complaints to queries. They promise feedback and never give it. They change voice recorded agreements. They by their own preference amend debits dates.
It takes them more than 5 days to call back for an escalated query that was promised and voice recorded as 5 hours for feedback because it was escalated.
Data that was used that disappears in 3 days that was not used in a month but they cant explain why. They draw reports to answer this but this report never gets completed.
Every agent that you speak to never has the authority to answer any of your questions and has to be referred to management which is not available and as per above never calls back.
Good day Bruce,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Bruce,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to the relevant department who will investigate the matter and provide feedback.
One again I apologise for the frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)