HP
Hannes P
1 reviews | Active since Dec 2015
03 Dec 2015, 15:50
FNB Connect - Bundles not recharging
My FNB Flexi Connect bundles have been wrongfully allocated/recharged for the second month in a row! The first round, I had to call the call center about 5 times before the issue was resolved. This time the feedback I got was \That the allocation department is experiencing problems."Don't advertise something over all forms of media when you know that your system isn't working"
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Replies (1)
FNB (First National Bank)'s replyOfficial
03 Dec 2015, 16:14Hello HannesPretorius,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply03 Dec 2015, 16:14
Official
Hello HannesPretorius,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 826712.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)