FNB connect black friday

I was on the fnb app from around 11pm on 23 November for their black friday ps5 promotion. Just before 12 it started glitching, I continued to try and was finally successful. The delivery province kept glitching but i continued trying.

I was approved for the ps5 black Friday deal, after many system glitches. After choosing the account for the debit order it kicked me out completely. I need my order number please. I have screenshots of being approved.

I'm extremely frustrated after a night of no sleep and getting absolutely no help from the Connect desk. I last saw a notification that someone will be in contact with me just before it kicked me out but of course no one has attempted to make contact with me. i have also sent several emails over the last few weeks and have been ignored, So after a week and a half of being ignored I received a call telling me I wasn't approved for the deal due to my account being in arears. That's a lie as I even made a cash deposit in my account the day before. I was clearly approved for the deal as per the pics below. On the call I was offered 5000 ebucks, as you don't have the devices in stock but you still have them on Fnb connect. You know my account was fine and I'm not in the wrong, take accountability please. I was clearly approved now you trying to cover up for this with lies.

i now am being ignored again after being promised the manager will get back to me. FNB connect clearly thinks i'm stupid and don't value their clients