1 reviews | Active since Dec 2016
FNB Connect billing is useless.
FNB Connect really need to improve their structures if they want to keep customers in the telecommunication industry. I paid for my monthly package and i need an invoice but they cant give it to me for what ever reason. When a consumer pays, he/she must get some sort of invoice/slip.
All i need is an invoice and i have been given all kinds of excuses why they cant send me an invoice. I paid....i need an invoice ..period
Hello ninonkambule ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello ninonkambule ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***