1 reviews | Active since Feb 2017

01 Feb 2017, 16:15

FNB CONNECT - BIGGEST HACK EVER

<p>I was phoned by this consultant selling the FNB connect sim with data package which sounded worthwhile. I accepted the offer, received two sims, when requesting only one, paying for two !!! First issue</p> <p> </p> <p>When activating my sim card I realised there is no data on the card and by mistake ported my Vodacom number to this useless service, which shows it operates through CELL C but you can not load airtime or data from a voucher brought.</p> <p> </p> <p>After enquiry at the bank two days after I was told a consultant will phone me from the connect department to port me back as I was not satisfied with this porting. Three days later and no call. Then I went to FNB bank again, where I was told I have to wait two months before I can port back.</p> <p> </p> <p>I will not accept this nonsense, I want my previous network operator back, my number ported and the FNB Connect sims cancelled and collected. I am so disgusted with the bank I have been banking for so long, I am so annoyed I will cancel all business with them.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Feb 2017, 08:54
Official

Good day Ms.ANRIE-OTTO

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***