SD
Stephen D

1 reviews | Active since Apr 2014

20 Jun 2019, 14:31

FNB Connect - beware of the surprise ******ionate bill

Beware! FNB Connect charge ******ionate data-roaming rates by surprise you with a ridiculous bill. I travel internationally often for work and as we all know, internet is essential these days. I use data roaming often and expect to be charged reasonably higher rates. I have travelled to China, Germany, & Kenya this year using data roaming with no exorbitant charges. I then recently travelled to Portugal & Dubai for 1 week and come back to a R36 000 data roaming charge?? For 1 week they charged >R250/MB??? In context, this is more than 2 x my yearly cell phone package bill?? About 50 times what you'd expect to pay with Vodacom or others for data-roaming in most countries. I contacted them to find resolve only to be told that I accepted the T&Cs and I have to pay. All this after setting a R1500 Sim limit on their platform to protect against this. This is absurd!

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Jun 2019, 09:01
Official
Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards,

Hello Peter Complaints Team

*** 
SD
Stephen D's update03 Jul 2019, 11:11
Reviewer Update
Just to inform All,
After approximately 10 phone calls with FNB & FNB Connect, this has still not been rectified... 648MB used overseas, approx R35000 charged??

To put this into perspective, 5GB of data monthly in SA costs R390... FNB Connect are charging R35000 for less than 1GB for roaming. ******ion at its best!

To read a Whatsapp overseas on roaming will cost you approx R50... nevermind using Uber to get somewhere.

Beware folks! Take your business elsewhere