JB
Justin B

1 reviews | Active since Aug 2016

03 Aug 2016, 21:59

FNB Connect below par in every way

<p>I have had numerous problems before and after joining FNB connect. It took long to contact me after applying for a flexi package and I had to eventually go to a branch and get a SIM card. The whole porting process was pathetic and took a long period of time to port my number and once the port was supposedly completed I had further issues and when I spoke to the call centre they said the message I received actually means the port will be completed a day later which is unacceptable. I have waited for the port to be completed but now further issues have occurred. I can send messages and make calls off the FNB SIM card that comes through as my ported number but I cannot receive calls or messages to the same number but instead of I need to receive calls or messages I need to change SIM cards back to my Vodacom SIM card. I have had nothing but poor service from FNB relating to this useless and ******* service. Nothing is working after almost 2 weeks. This is completely unacceptable. I expect a call and for this issue to be resolved as soon as possible.</p>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Aug 2016, 06:19
Official

Good Day

Please accept our apologies for the disappointing experience and the unnecessary concern caused.

we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 984370

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)