DB
Dirk B

1 reviews | Active since Apr 2015

17 Jan 2018, 14:29

FNB Connect - Bad Signal everywhere

Your FNB connect signal is horrible. Went and bought another service providers sim card to test signal strength from different locations around my business and home. FNB connect was by far the worst. Shows H and H+ with only 3 bars maximum at all locations. Other provider picked up Full 3G and 2 Bars 4G. I need reasons provided for this nonsense. Did not move from Vodacom to come sit with no signal or minimum signal all the time.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Jan 2018, 14:47
Official

Hello Karfoefels ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team