FNB Connect Bad Service

FNB Connect do not understand customer service . They have never once called me back in all the time they have promised. Managers are always in meetings and never able to deal with escalation & complaints been trying since November to get my refund for money they took out of my account. FNB cant help me they just escalate it (or so they say and it just get delayed some more) and push you to another department and so it goes on and on. This is ridiculous. In this process I have been promised hundred of call backs and not a single call back has materialized. Not a single I'm sorry for your frustrations from the manager or any other department. This is not how you keep customers FNB!!!!