1 reviews | Active since Dec 2018
FNB Connect Bad Service
As previously stated my issue with getting my money refunded from FNB Connect has been a total nightmare. I phoned them on Saturday for an update to be told the issue is RESOLVED - really and I still havent received my money back, when explained to the lady on the phone that I am waiting for my refund she very rudely told me I will wait 21 day, I went on to explain to her that they didn't wait 21 days to take it to this she rep**** that s right. All I asked was my R250.00 refunded and a stop order put on FNB connect so they can no longer debit my account but still not done and this is noted as being resolved as for the customer service I received it was totally appalling.
I have never had a problem with FNB and I really do love my bank but this whole episode is ridiculous.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices for investigate and to provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to FNB Connect and Smart Devices for investigate and to provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
*** (option one)