FNB Connect bad service

I ported a Vodacom no. to FNB connect last week Friday. By monday when we called the number the message said the number does not exist. The pre-paid simcards number also doesnt exist, which means that the simcard is useless. I phoned yesterday to the FNB connect helpline, where the gentleman told me he was going to activate the card and that we had to restart the phone. We did so but the number still doesnt exist. We can send a "please call me" from the phone, but if we phone it, the number does not exist. I tried again to phone today, the first time the lady put me through to the person I spoke to yesterday but the call was dropped. I phoned a second time and during the call the line dropped again.