FNB Connect - Bad Service.

Had the worst service from FNB Connect. I cancelled my monthly contract last month with FNB connect. I received an sms confirming that it would be cancelled on the 1 June 2018. Yesterday (1/06) and today Vodacom tried to port my number 5 times with no success. I spend in total 47 minutes on the phone to FNB connect. (That’s basically how long they kept me waiting). They said that I have a “soft lock “ on my phone although it’s on prepaid status. Nothing has been done. I phoned FNB Connect at 16h55 to find out the progress and they tell me that the Port Division does not work on the weekend. So I have to sit a whole weekend without a phone. To add insult to injury they still deducted the money from my account. The person I was talking to actually put the phone down on me. How does a great bank like FNB have such a horrid cellular division.