FNB Connect - Bad Service

1st I ordered a phone on the 6th of Feb the order was cancelled on the 8th of Feb because they couldn't get hold of me because they used a number that I didn't instruct them to use. I placed another order of the same item on the 12th of Feb the order was delivered on the 14th after a struggle had to call RAM to give another instruction of where they should call me as FNB Connect provided them with wrong information. I received my parcel with 2 SIMS which I only knew about 1 SIM that I ordered. I called connect on the 15th to inquire about the 2 SIMS that I received then they explained that a phone comes with a SIM that I didn't know of. I instructed them to port my CellC number to FNB but because they gave me 2 SIM they ported the wrong number. I lost my minutes, SMS and data from CellC to a 6 days of no data, minutes and SMS from FNB. I have been calling from the 16th with a struggle to get help they said they can only do the reversal on the 1st of March. What am I suppose to do in a meanwhile. The last call I made today was around 16h00 which took almost an hour when I decided that I want to cancel the contract now they telling me that Device department closes at 17h00 no one is available to help me. I would like to cancel this contract and move to a better service provider and get my CellC number ported back to CellC. I am so disappointed and annoyed with FNB connect.