1 reviews | Active since Mar 2014
FNB Connect Bad Service
<p>More than a month ago (19/08/2016) I requested for the package I was on to be cancelled and was assured that it would be done and that August will be my last month of billing for September usage.</p> <p>To my surprise the package was not cancelled or a request for cancellation was put through. I have been calling FNB Connect since 21 September 2016 and the last call I received on Friday 23/09/2016 from the team leader was to assure me they will contact me personally with feedback on Monday . Monday I never received any calls so I called to enquire being told once again someone will call me back before end of day and that an email has been sent to the team leader. Well that has been the story everyday since Monday and I still have not received any calls back and it is end of the day Thursday! When can I expect this matter to be resolved and when will my money be refunded?</p> <p> </p> <p> </p>
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Utterly disappointed in the bad service I have received thus far!
Nothing has been done. I was charged for October but have nothing loaded and now I am missing sms's & voice minutes (which I paid for from the previous months), R15 airtime, charged a R100 penalty fee for migrating while I was not aware that I was on a contract! Also don't have a copy of a contract. If your sales consultants want to sell packages then surely they need to sell it correctly!? Why should the consumer suffer under their false advertising and selling?
When will this matter be finalised?
Utterly disappointed in the bad service I have received thus far!
Nothing has been done. I was charged for October but have nothing loaded and now I am missing sms's & voice minutes (which I paid for from the previous months), R15 airtime, charged a R100 penalty fee for migrating while I was not aware that I was on a contract! Also don't have a copy of a contract. If your sales consultants want to sell packages then surely they need to sell it correctly!? Why should the consumer suffer under their false advertising and selling?
When will this matter be finalised?
Dear Melinda Duvenhage.
12 October I get a phone call that my issue has been logged for the first time that day. What is going on on your side? This issue of my phone was logged long before that?!
When will you pay back the money you took from me? 7 working days has come and gone an nothing is reflecting in my bank account.
The reference number is **********
Is this what you call customer care and complaints resolution?
Dear Melinda Duvenhage.
12 October I get a phone call that my issue has been logged for the first time that day. What is going on on your side? This issue of my phone was logged long before that?!
When will you pay back the money you took from me? 7 working days has come and gone an nothing is reflecting in my bank account.
The reference number is **********
Is this what you call customer care and complaints resolution?