FNB CONNECT BAD SERVICE

Item: FNB (First National Bank)
Rating: 1
Author: Ruth M

Good day ive got a connect sim and was not aware that i can only buy airtime via online banking. so i bought a data bundle at a store and now i cant use it. Patricia at the call centre, needs to be trained on how to give proper customer service and how come there is no managers when your call centre open. i find that strange I was happy with it before but not anymore and to think i bank with fnb

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

24 Mar 2017, 09:50

Good day Ms. zoeybums101

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

FNB (First National Bank)'s reply24 Mar 2017, 09:50

Official

Good day Ms. zoeybums101

Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.

We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.

Thanks regards

Rahim Salamaan

FNB Hello Peter Complaints Resolution

(W): ***

E-mail: ***

Ruth M's updateReviewer Update

03 Apr 2017, 08:37

yes you called back, and since i work in a call centre enviroment, i would tell who ever calls me to call me at a certain time when im available and then when that time comes, no one calls.

"GREAT SERVICE FNB"

Ruth M's update03 Apr 2017, 08:37

Reviewer Update

yes you called back, and since i work in a call centre enviroment, i would tell who ever calls me to call me at a certain time when im available and then when that time comes, no one calls.

"GREAT SERVICE FNB"