TS
Thomas S
1 reviews | Active since Jan 2012
17 Sept 2019, 12:00
Fnb connect bad service.
Once again FNB surprises me with a lack of support or bad customer care. I recently lost my fnb connect sim. I managed to get a new one from a magazine a while back and wanted to do a sim swap over the phone as I am not near a branch. But was told it can't be done and I have to go to a branch as this new one is not on my profile. What kind of help is that? So what's the use going to fnb connect?
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
17 Sept 2019, 12:40 Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***
FNB (First National Bank)'s reply17 Sept 2019, 12:40
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
***