OT
Onkemetse T

1 reviews | Active since May 2013

10 Oct 2016, 11:19

FNB Connect: Bad Putrid and Stinking Services

<p>I have sent more than once complaints on this medium about FNB Connect and I received communication through this medium. Last week Monday 03/10/2016 I demanded that my number be ported back to MTN where I was advised it will take 48 - 72 working hours, during course of the week I reliased I could make outgoing calls with FNB Connect Sim Card and receive calls on my MTN Number (one number linked to two different service provider). At first I didn't mind as I wanted to finish off airtime, data, sms bundles I had on FNB Connect, I finished off the balance on 09/10/16 just after 11:00 am but then noticed I could not get calls nor sms on my MTN number, I called MTN where I was informed FNB Connect needs to fully release my number in order for me to have full service.</p> <p> </p> <p>This morning I called FNB Connect to request that my number be fully released to MTN and I was told the same story I was told last week Monday that it will take 48 - 72 hours to fully release the number. I begged Zonke Mahlangu to put me through to her manager whom she allege was busy trying to get my number fully released to MTN. She kept on telling me her manager is busy trying to sort out my request and she cannot take my call. What I fail to understand is how can one claim to be honestly trying to sort out the proble but fail to talk to the customer is assisting? Indeed FNB Connect and it's management are just a bunch of useless people who cannot satisfy it's clients. Even Boitumelo Maleka failed to give a satisfactory answer.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2016, 12:39
Official

Good day Kem626,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

I escalated the matter to a subject matter expert to provide you with feedback around the options available to you regarding your concerns.

We apologise for any inconvenience caused. Your reference for the above complaint is ***.

Kind Regards

Complaints Resolution

Melinda Duvenhage