FNB Connect bad customer service and cancellation policy!!!!!!!!

<p>I had taken out an FNB Gold smart device sometime in June 2016. The phone had been working well until Oct 2016. Suddenly the swipe to unlock the phone feature stopped working therefore making the phone completely useless. I had made my first call to FNB connect customer service on the 11 Nov 2016 and i have not been properley helped until today. I have called numerous times to have the phone picked up and taken in for repairs as it is still in brand new condition. When i made calls in December the agent told me they no longer offer repairs for the phone but they can offer me a trade in for another device. I refused this option because i had to take out a new contract with Vodacom because of this inconvenience. How can there be no repairs done as the warranty( which lasts for one year) stipulates a repair policy!!! The agent then told me the only other option is to proceed with a cancellation however there might be a cancellation fee that i will have to pay .it is not my problem that the the gold smart devices can no longer be repaired and secondly they have not arranged to collect the phone as yet and it has been over 2 months ( FOR A PHONE THAT I AM STILL PAYING FOR)!!!! My airtime gets wasted everytime i call FNB connect because there is no real help coming from there side.</p>