Fnb connect are *****'s

FNB Connect Simply put the poorest service by far. Called FNB Customer Care a call the app clearly states you will NOT be charged for this call. But they charge you. Then when you say I need a refund the *********** Idiot's they employ first want to tell you that you are lying because they see a different message. After 4 days yes 4 still no refund and still not so much as a call either. CAS-550899 when you then call and request put me through to customer care to lodge a complaint the wonderfully untrained *********** staff put you through to investek. Seems like FNB has to resort to *****ing now from customers use to be a good decent bank now all I can say is close your accounts and change banks because FNB simply doesn't care and does what they want and you the customer has to pay for their system errors and issues. Oh doesn't help yo ask to speak to a manager because their always unavailable and complaints in 4 days nothing has been done. Guess I need to start throwing a scene to get help then so be it