1 reviews | Active since Mar 2010
FNB Connect are the worst mobile network ever
<p>FNB Connect do not understand customer service . They have never once called me back in all the time they have promised. Managers are always in meetings and never able to deal with escalation & complaints been trying since August to upgrade my exisiting number to one of the new FNB devices when they were lanuched, after much fighting someone eventually explained that If I cancel me exisiting month to month plan and go to pre-paid, I can then apply for the device with my exisiting FNB number. I then followed all these instructions, waited out the cancellation of the contract, went on to pre-paid and took out the device. I then Waiting for my pre-paid bundles to be low as instructed and called in to swtch my new number to the contract only to be told I must first port my number to another network and then port it back before they can help me. This is reducilous. Eventuall after multiple attempts at calling them back soneone else explained that they can get the migrations department to do this but they can only help me on the 1st of the month, and it is not the 6th. This is not somethiing anyone every communicated as a re****ent. In this process have have been promised hundreded of call backs and not a single call back has materialised. Not a single im sorry for your frustrations from the mnager or any other department. This is not how you keep customers FNB!!!!</p> <p> </p>
Good day Mr. Jayson83
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Mr. Jayson83
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and the reference number is ***.
We assure you that this matter will receive the due attention it deserves and you will receive feedback in 24 to 48 working hours.
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Once again a useless reference number because I have not heard a single peep out of anyone concerned. Not even acknowledgement of the complaints from the department concerned. This is pathetic service FNB
Once again a useless reference number because I have not heard a single peep out of anyone concerned. Not even acknowledgement of the complaints from the department concerned. This is pathetic service FNB
Another Full business day has passed and not a single peep from FNB. So much for Priority escalation and urgent cases because of Hello Peter Complaints. FNB you really don care that there is an elderly woman driving around unconnected from the world in case of an emergency because everyone is too busy to pick up the phone and call a customer bac****!
Another Full business day has passed and not a single peep from FNB. So much for Priority escalation and urgent cases because of Hello Peter Complaints. FNB you really don care that there is an elderly woman driving around unconnected from the world in case of an emergency because everyone is too busy to pick up the phone and call a customer bac****!
Good day Mr. jayson83
I have followed up with the business unti in question which attempted to contact you but to no avail, connect subsequently sent you the below mentioned mail:
Email Customer : JAYSON.VANDERSCHYF***MAIL.COM, Subject : *** , Message : Good day Please note that we tried to contact you but could not get hold of you. Kindly contact our customer services on 147 so that we can assist you further with your complaint. Kind Regards FNB Connect Complaints
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolutions
Good day Mr. jayson83
I have followed up with the business unti in question which attempted to contact you but to no avail, connect subsequently sent you the below mentioned mail:
Email Customer : JAYSON.VANDERSCHYF***MAIL.COM, Subject : *** , Message : Good day Please note that we tried to contact you but could not get hold of you. Kindly contact our customer services on 147 so that we can assist you further with your complaint. Kind Regards FNB Connect Complaints
Thanks Regards
Rahim Salamaan
FNB Hello Peter Complaints Resolutions
I have not had a single missed call or voicemail. Please produce the phone logs proven the call and contact me immediately on my primary contact number specified on here and on my banking profile
I have not had a single missed call or voicemail. Please produce the phone logs proven the call and contact me immediately on my primary contact number specified on here and on my banking profile
So after a small ray of hope yesterday afternoon where I received proimses that everything would be fixed by the morning, nothing has been delivered and everyone has again gone silent on me today and it is Friday!! When are you going to fix such a simple problem FNB?
So after a small ray of hope yesterday afternoon where I received proimses that everything would be fixed by the morning, nothing has been delivered and everyone has again gone silent on me today and it is Friday!! When are you going to fix such a simple problem FNB?
HI Rahim. The complaint was finally resolved late on Friday. Oddly enough in the exact way I was told all along since August it could not be done in (They allocated the new bundles to my existing simcard). But the turn around time for this complaint is completely unacceptable. In addition to this I have incured many expenses trying to get this resolved before and after coming on here. This is not the way your business should operate. I hope going forward the staff receive the training they need to not put customers like me through such a painful process.
HI Rahim. The complaint was finally resolved late on Friday. Oddly enough in the exact way I was told all along since August it could not be done in (They allocated the new bundles to my existing simcard). But the turn around time for this complaint is completely unacceptable. In addition to this I have incured many expenses trying to get this resolved before and after coming on here. This is not the way your business should operate. I hope going forward the staff receive the training they need to not put customers like me through such a painful process.