1 reviews | Active since Apr 2017
FNB connect are *********** and *******!!
<p>Good day.</p> <p> </p> <p>I have been with FNB connect for 3 months now and signing up was THE BIGGEST MISTKE I HAVE EVER MADE!!!</p> <p> </p> <p>Firstly ppl cannot call me and are constantly sent to voice mail. Most worrying though is the fact that the billing has bee a coplete mess!! I have been over billed and double debit. But wait, there is more. When i call the call center i get cut off and left on hold for ages and when i do speak to someone they either have no clue whats going on or i get a a differet figure and statement given to me. Its as if there is zero control.</p> <p> </p> <p>I sit here now and FNB has taken my hard earned money yet when i ask for it to be paid back they say they are having techinical issues and will look into the issue. Well next time i have to pay a bill maybe i will have technical issues and look into the matter before i pay.</p> <p>Shocking sevice and a terrible offering from FNB connect. I just want my money back that they have wrongfully debited and i want to cancel my contract. This has left me wondering if i shouldnt leave fnb as a whole.</p> <p>Shut down this joke of a FNB Connect FNB. Its really damaging your once good reputation...</p>
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you, I await feedback from the relevant depatment.
Thank you, I await feedback from the relevant depatment.
Once again FNB connect have debited my account wrongfully and when i call them they say someone will call me back and that a refund will take a month!!!!! I have heard nothing from anyone after calling 4 times and i find it ridiculous that they can debit my account in a second wrongfully yet tell me that it will take a month for a refund??? Do they think i have money lying around for them to hold onto?? I have only had problem after problem with connect.
FNB, the connect branch of your institution are arrogant and COMPLETELY ***********. I as seriously considering moving banks simply because you associate yourself with the FNB connect brand... Discusting service!!!
Once again FNB connect have debited my account wrongfully and when i call them they say someone will call me back and that a refund will take a month!!!!! I have heard nothing from anyone after calling 4 times and i find it ridiculous that they can debit my account in a second wrongfully yet tell me that it will take a month for a refund??? Do they think i have money lying around for them to hold onto?? I have only had problem after problem with connect.
FNB, the connect branch of your institution are arrogant and COMPLETELY ***********. I as seriously considering moving banks simply because you associate yourself with the FNB connect brand... Discusting service!!!