FNB Connect are beyond Useless
I have sent 27 emails - YES 27 to ********** and ********** .... I even tried to send it to ********** and I get no response from anyone except the automated reply and this has been going on since 17 Jan --- I even tried getting help from my premier banker to no avail.
The reference number I have are - TIER-152200 SD ********** SD ********** **********
and the awesome thing is - calls to 147 are BILLED for, so you hold on for 45 minutes and they get the revenue !!!
Maybe I should just go to ICASA
Good day Chad Robinson,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been routed to the relevant department and I have requested that they provide assistance and to make contact with you to address your concerns.
Your complaint reference number is ***NF.
I again apologise for any inconvenience and frustration caused.
Regards,
Hello Peter Complaint
Naomi Petersen
*** (option one)
Good day Chad Robinson,
I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.
Your complaint has been routed to the relevant department and I have requested that they provide assistance and to make contact with you to address your concerns.
Your complaint reference number is ***NF.
I again apologise for any inconvenience and frustration caused.
Regards,
Hello Peter Complaint
Naomi Petersen
*** (option one)