FNB Connect - Appauling service

I called FNB Connect because i wanted to make a payment for my FNB connect as the debit order didnt go through. The FNB Connect agent Khanyiso Dlamini was rude and arrogant when i asked him to speak to a supervisor or manager. the person said he worked remotely and they dont have access to such. Why does FNB have a call centre for Connect if they dont have access to anything. Really disappointed with his attitude and behaviour