FNB Connect actively and knowingly, submitting debit orders without my consent, causing thousands of rand in penalties over time.

Seem there is no other choice than to leave FNB as they treat my bank account a a free for all and then use their famous words like; 'it's system generated', ' the system does not allow' and no matter how unfair it it, the people who are suppose to control the 'system' shrug their shoulders because it does not affect them personally all while FNB get to rob the public blind.

i have previously written about this (original post below), it took them 3 weeks to address it, and it just happened again, so there was no resolution. we the person dealing with the complaint seemed to think it was resolved, but i did not receive a statement as requested but rather an email with amounts on it that ill formatted, hard to understand and had incorrect information on it, i rep**** to the email suggesting a 3 month repayment plan (that would have been a shorter term) and was told the something about the 'system'. I paid the installments manually from another bank (because you cannot pay manually an FNB Connect account from an FNB account, no matter what you try), but still they put through debit orders that I canceled for all amounts, and also rejected their Debcheck mandate, but still the debits order are attempted and obviously rejected for the reasons i described below. FNB Connect and FNB in general are actively and knowingly, working to make my financial position worse, you should hang your heads in shame.

Original complaint [on the 15th of january i sent them an email and spoke to them telephonically requesting that my debit orders be stopped as my account has been suspended and no money will be in the account, they still put through the debit orders costing me thousands of rands in penalties so far. i also asked them for statements on the account but never received them.]

I will be closing all my accounts with FNB as they cannot and willing not protect my financial interests and actively work against their clients, you don't deserve the clients you have. 'how can we help you' means nothing to them because their system is more important than the client, an empty Tagline.

Whoever deals with this complaint from FNB, please don't phone me. from the last time you demonstrated that you too do not have the power (or probably the will) to go against FNB's mighty, all knowing system. Nothing besides refunding me all the penalties from the 15th of January will help to restore any faith in FNB, and even if you did, you (FNB) have demonstrated that you cannot be trusted with my money.