fnb connect a disrespectful department to customers

<p>I was sold an fnb connect sim card and it sounded very interesting and i took it. Only to find out that i must pay for my simcard delivery which i was not told about. I was promised a refund but still today im waiting. I called fnb connect yesterday to check on the process of my refund and i was told that it does not show on the system that im owed a refund. This is disrespectful to me as a client of fnb. They dont care about their customers at all. Im really not happy with this. I want my money back</p>